AN EMPIRICAL INVESTIGATION OF EMOTIONAL INTELLIGENCE FACTORS INFLUENCING MANAGERIAL PERFORMANCE IN LOGISTICS ORGANISATIONS

Abstract

This study examines the relationship between Emotional Intelligence (EI) and Overall Managerial Performance (OPM) among middle-level managers employed in logistics and operations organizations. A comprehensive conceptual model was developed to analyse the influence of key Emotional Intelligence dimensions—self-awareness, self-regulation, motivation, empathy, and relationship management on managerial performance. Primary data were collected from 357 middle-level managers working in shipping and logistics companies located in Thoothukudi, Tamil Nadu, India. The findings reveal that emotional intelligence significantly contributes to managerial performance, with relationship management emerging as the most influential EI dimension. The results underscore the critical role of emotional intelligence in enhancing managerial effectiveness within high-pressure and culturally diverse logistics environments. This study offers valuable theoretical contributions to the emotional intelligence literature and provides practical implications for leadership development, training programs, and organizational policy formulation in the logistics and shipping sector.