1. Sunny Sonu Pandhre , 2. Prof. Santosh Patkar. “CUSTOMER SATISFACTION TOWARDS SELECT SERVICES OFFERED BY THE DEPARTMENT OF POST IN GOA: EMPIRICAL STUDY”. Journal of the Oriental Institute, ISSN:0030-5324 UGC CARE Group 1, vol. 74, no. 2, Aug. 2025, pp. 536-59, doi:10.8224/journaloi.v74i2.882.